Privacy

How Ask Orlee handles your data, starting with Ask Orlee – Tradie Assistant: what the app reads, where it goes, and how to get it deleted. Last updated October 2026.

What the app reads

Your Outlook (Microsoft 365): email, calendar and contacts, so it can answer questions, write drafts and check your diary. You connect it yourself with a one-time sign-in code. We never see your password.
Files you point it to, such as your job list or price sheets.
What you send it: your messages, voice notes, photos and PDFs.
Sign-up details from our website forms: your name, business details and contact details.
Waitlist: if you join a waitlist for an assistant that isn't out yet, we keep only your email address and which assistant, and use it only to tell you when it's ready. Ask us and we'll remove it.

Where it's kept and processed

The app runs on our own computer in Perth, Western Australia.
Your email, calendar and contacts stay in your own Microsoft 365 account. The app reads them when it needs to and saves drafts back there.
To understand a request and write a reply, the relevant text (for example the email you asked about) is sent to our AI provider, Anthropic, which processes it in the United States. Under its commercial terms it doesn't use this to train its AI models.
Our website and its sign-up forms are hosted by Netlify, and traffic to the app passes through Cloudflare. Both may store data outside Australia.
The emails we send you ourselves, such as sign-in codes and your welcome email, are delivered by Resend, an email delivery service, which may process them outside Australia. Emails to your customers still go out from your own email account.
We keep a short working memory of your chat (a few hours) and a log of what the app did, such as "draft created" with the email's subject, so we can show your usage and fix problems.

What we don't do

We don't sell your data or your customers' details, we don't use them for advertising, and we only look at them when you ask us to help with something or to fix a fault.

Deleting your data

Email hello@thetradieassistant.com.au and we'll delete what we hold about you and disconnect your Outlook. You can also remove the app's access yourself at any time in your Microsoft account settings.

Your customers' details

The app handles your customers' names and contact details for you, the same way your Outlook already does. We treat them as confidential and handle them in line with the Australian Privacy Principles.

Questions or complaints

Email hello@thetradieassistant.com.au. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).