Plain-English terms for using Ask Orlee – Tradie Assistant. Last updated October 2026.
Ask Orlee – Tradie Assistant ("the app") is an app for running your business admin from your phone: reading and drafting email in your Outlook, following up quotes, drafting invoices and quotes, answering questions about your calendar, contacts and jobs, and reading photos and PDFs you send it.
Anything that goes to a customer is prepared as a draft. It's only sent when you (or someone you've given access to) tap Send. The assistant uses AI and can make mistakes, so check drafts before you send them. You're responsible for what you send from your own email.
Every new account starts with 14 days of the Business plan, free, with no card needed. Near the end we'll ask you to pick a plan. If you don't pick one, nothing is charged: your account is paused (you can still read what's there, but the assistant stops working), and we keep your data for 30 days in case you come back.
All prices are in Australian dollars and include GST. Plans are monthly and charged in advance. You can upgrade or downgrade any time; the change applies from your next monthly payment. An "AI action" is one request the assistant works on for you (for example a question, a draft or a photo it reads); taps that just show you information never count.
If the app isn't for you, email hello@thetradieassistant.com.au within the first 30 days of your paid service and ask for a refund. We'll refund the fees you paid during those 30 days. No forms, no arguments. Your free period doesn't count towards the 30 days.
There's no contract. Cancel any time by email. Your service runs to the end of the month you've paid for and then stops, and you won't be charged again. Ask us and we'll delete your data (see the Privacy page).
Each plan covers one trade business and the number of users shown above. Don't use the app to send spam or anything unlawful.
We work hard to keep the app running, but it relies on other services (like Microsoft 365 and our AI provider) and may sometimes be unavailable. Nothing in these terms takes away your rights under the Australian Consumer Law. Beyond those rights, our responsibility to you is limited to re-supplying the service or refunding the fees you paid for the affected period.
If we change these terms or our prices, we'll email you at least 30 days before the change affects you. You can cancel before then.
Ask Orlee is a business name registered to Clinton Luke Matthews, ABN 61 334 247 506, Perth, Western Australia. These terms are governed by the law of Western Australia. Questions: hello@thetradieassistant.com.au.